Springwell Medical Centre
39 Ardmillan Terrace Edinburgh EH11 2JL
Tel: 0131 347 1860
Fax: 0131 347 1861
Out of Hours: 111
In October 2018 there were 215 missed appointments (DNA'd). Please cancel appointments if you are unable to attend.

Appointments

Appointments with the Doctors are available from 07:15-07:55 (Tuesday-Thursday), 08:30-11:00 (Monday-Friday), 12:00-12:30 (Friday only), 13:30-16:00 and 16:30-17:30(Monday-Friday).

Appointments with the Nurses are available from 07:20-08:00 (Tuesday to Thursday), 08:00-12:30 and 13:00-16:30 (Monday to Friday).

We operate as a group and you can make an appointment to see any doctor or nurse, however, it is beneficial to you that you try to see the same GP or nurse where possible to build up some continuity. If this GP or nurse is on annual leave or fully booked then you can see any other GP or nurse in that case. If your medical need is urgent then you may not be able to see the doctor of your choice. Our aim is to provide more "same day" appointments and less "pre-bookable". However, to achieve this we need your help. Please try not to book appointments in advance "just in case" you need seen as our aim is to provide an appointment on the day you feel you need one. There will of course be occasions when this will not be possible due to excessive demand, but we will try our best to minimise this situation. Please remember to let us know if you cannot attend your appointment by either phoning reception, popping into the surgery, replying to your reminder text (if you have signed up for this service) or using our cancellation form on the main menu on this website.

GP - Pre-Bookable Appointment

Pre-Bookable GP Appointment

30% of our appointments can be booked up to 12 weeks in advance and the earliest to pre-book is normally about 4 working days away but depending on demand and cancellations they can often be sooner or further away. The pre-bookable appointments are mainly early in the morning (07:15-07:55 and 08:30- 09:30) or late in the afternoon (17:00-17:30) with a few scattered mid afternoon. Patients fail to attend in about 1 in 6 pre-booked appointments. Please remember to let us know if you cannot attend your appointment.

GP - Same Day Appointment

Same Day GP Appointment

70% of our appointments are this type. Morning appointments for the same day are released at 08:00. Afternoon appointments for same day are released at 11:00. We offer approximately 100 same day appointments per day. This figure can vary depending on annual leave and ability to get locum cover (a locum is a GP that is not attached to the practice but helps us out with holiday cover). Please note that both release times can be very busy so we ask all patients to be patient with us and we will do our best to accommodate you.

Please call at the release times stated above. If left later than 08:00 or 11:00 it can sometimes be difficult to get an appointment. Phone lines can be very busy due to our patient list size.  Please be patient as all members of admin staff answer calls at the busy periods.

Please note, we will not give any afternoon appointments out until 11:00 precisely so if you call before 11:00 you will be asked to call back a few minutes later.

Early Morning Appointment

Early Morning GP and Nurse Appointments

On a Tuesday, Wednesday and Thursday we operate "early surgeries" between 07:15 and 07:55 and are intended to benefit people who find it difficult to see the doctor during normal opening hours due to work commitments. These appointments are pre-booked appointments and are usually booked approximately 1 week ahead.

Please note, this is strictly a pre-booked appointment service only so no other service is available at this time.

GP- Telephone Appointment

Telephone GP Appointment

We offer between 12 and 20 pre-bookable telephone consultations each morning. These are suitable for follow up appointments, prescription queries (not re-ordering repeat medication), discussing results/hospital visits etc. They are not suitable if the doctor will need to examine you. These appointments are booked no further away than the next day. When asking for one of these appointments the receptionist will ask for your best contact number and a brief description of what it is concerning. This is to make sure this appointment type is appropriate and to make sure any urgent problems are dealt with without delay. There is no allocated time for this appointment and we would normally tell you the doctor will call you "any time between 08:30 and 13:00 depending on when they get a break in surgery". Please remember that the GP could be delayed for a variety of reasons outwith our control. 
 

Please note, if you wish to speak with a GP you must telephone as early as possible in the morning, and all requests must be made before 11:00.  Only "Medical Emergency" calls will be made after 11:00 by the Duty Doctor.

Practice Nurse Appointment

Practice Nurse Appointments

We offer these appointments between 07:20 and 16:30 (please see the break down of appointments on the "Surgery Times" tab on this page). All Nurse appointments are pre-bookable. Our practice nurses deal with a wide range of procedures including, dressings, ear syringe, injections, vaccinations, specialist clinics (Asthma, COPD, Diabetes, Cardiovascular) etc. Because the Nurses are trained in more skilled areas we ask that you do not book an appointment with the Practice Nurse for a blood test or blood pressure review.  Our Phlebotomist and Health Care Assistant take all bloods and blood pressures.

Please note, that all tests which need sent off to the labs need to be done by 15:40 as our van collection is at 16:00 precisely.

Health Care Assistant Appointment

Health Care Assistant Appointment

Anne Frater runs our Health Care clinics 08:00-12:30 and 13:00-15:00 Wednesday to Friday.  These appointments are for blood tests, staple/stitch removal, GTT (Glucose Tolerance Tests), Height/Weight/BMI, urinalysis etc. All of these appointments are pre-bookable, we have no same day Health Care Assistant Appointments. 

Please note, that all tests which need sent off to the labs need to be done by 15:40 as our van collection is at 16:00 precisely.

Home Visits

Home Visits

If you can manage we expect you to come to the surgery. The doctors can perform a better examination with the surgery equipment available.  However, if you cannot manage in to the surgery the receptionists will take down a few details including a brief description of your symptoms and these details will be passed onto the GP.  Please call before 10:00 if you require a home visit.  House visit requests after 11:00 will be passed to the duty doctor that day and only absolute emergencies will be visited as the doctor sees necessary.  Due to other practice commitments we cannot guarantee a specific Doctor or time.
 

Antenatal

Mondays and Tuesdays with the community midwives. Please note this appointment is made by the midwives directly.

Baby Clinic

The Health Visiting Team will see all babies in the home between 6-8 weeks of age to conduct a development assessment. Aged 8 weeks the GP will conduct a medical exam within Springwell Medical Centre. The HV Team provides an appointment for all babies to have their GP medical. All routine immunisations are administered by the Communty Vaccination Team.

The HV office is open for phone calls between 08:30 and 16:30.

A drop-in baby clinic runs every Thursday 13:30-14:30 at Tynecastle Community Wing. This clinic is staffed by the Health Visitors or Staff Nurse.

Blood/BP

Our Health Care Assistant offers appointments on Wednesday, Thursday and Friday (08:00-15:00) for basic blood and blood pressures. These appointments are 10 minutes long..  Please do not ask for an appointment with the Practice Nurse as the nurses specialise in other fields.
 

Cervical Screening

The cervical screening programme advise that 25-50 year olds have a cervical smear every 3 years; 50-65 year olds - 5 yearly and 66-71 year olds will be screening only if they have previously had any abnormalities.  You will be notified by letter directly from the Cervical Screening Department when your smear is due.  Please ensure you arrange an appointment with a practice nurse for when you are mid cycle as this provides a more accurate result.
 

Child Immunisations

As of Monday 3rd December 2018 we will no longer be administering routine childhood immunisations using practice staff.  From Friday 14th December all routine child vaccinations will be administered by the Community Vaccination Team.

We will have a nurse from the Community Vaccination Team who will come to the practice every Friday morning to vaccinate children who are due their routine injections.  Parents/Guardians will receive an appointment time through the post directly from Child Health. 

Staff at Springwell Medical Centre will not have access to the Community Vaccination Team's diary so we are unable to help with any queries relating to appointment times, cancellations or schedules. The Immunisation appointment office telephone number is 0131 466 4295.

Contraception

We provide a full range of contraceptive services. Most are provided at normal GP surgery appointments. You will be asked to make a special appointment if you wish to have an Implanon or an IUCD (coil) fitted. Post coital contraception (the morning after pill) is also available. It is important that you take this as soon as possible after unprotected intercourse. If you need this please make a same day appointment or go to any pharmacy and request to speak to the pharmacist who can supply you with this free of charge providing you are over the age of 13 and are registered with a GP in Scotland. Please note, for the contraceptive pill you need to see the GP.  Please also see the Sexual Health and Contraception  tab under "Do I Really Need To See The GP?" tab.

Cryotherapy (Wart)

We no longer have a set clinic for Cryotherapy (wart, veruccae, skin tag removal). Both Practice Nurses are able to perform this at any time Monday to Friday. No referral from the GP is required.

Ear Syringe

In the first instance you must consult with a GP as there may be an underlying infection or damage to the ear drum in which case an ear syringe could make the problem worse. After the GP has examined you and ruled out any possible underlying issue you will then be asked to make an appointment with a nurse to have your ear(s) syringed. Syringing takes 10 minutes per ear.  You can make an appointment any day or time with either Practice Nurse.

Epilepsy Review

We aim to send out invite letters to patients in the month of their birthday to remind them to make an appointment with the GP who knows them best to review their condition.

Health Review - previously known as DIABETIC REVIEW

We have recently updated our appointment and recall system so we no longer have a set day for the Diabetic clinic. For those on recall you will receive an invite for a "Health Review" annually in the month of your birthday. Appointments to check your Diabetes should be made with Nurse Denise or Nurse Kristine.  An appointment for a "Health Review" needs to made no later than 15.30 any day of the week as a blood sample will need to be sent to the labs and the pick up is 16:00.   Please note Health Review appointments are 20 minutes long.  You must also ensure when making the appointment you inform reception you require an appointment for a "Health Review".

Health Review - previously known as CARDIOVASCULAR REVIEW

We no longer hold a set cardiovascular clinic. These appointments have been taken over by the Practice Nurses and are now called "Health Reviews".  Appointments are scattered throughout the day/week so we have appointments available morning and afternoon. An appointment for a "Health Review" needs to made no later than 15.30 any day of the week as a blood sample will need to be sent to the labs and the pick up is 16:00.   Please note, Health Review appointments are 20 minutes long.  You must also ensure when making the appointment you inform reception you require an appointment for a "Health Review".

Respiratory Review - previously known as ASTHMA/COPD REVIEW

We have recently updated our appointment and recall system so we no longer have a set day for the chest clinic.  For those on recall you will receive an invite for a "Respiratory Review" annually in the month of your birthday.  Appointments to check your Asthma/COPD should be made with Nurse Denise or Nurse Kristine and can be made at any time of the day during the week.  Please note Respiratory Review appointments are 20 minutes long and you should bring any inhalers/peak flow readings with you to your appointment.  You must also ensure when making the appointment you inform reception you require an appointment for an "Respiratory Review".

Rheumatoid Arthritis Review

We aim to send out invite letters to patients in the month of their birthday to remind them to make an appointment with the GP who knows them best to review their condition.

Travel Vaccinations

Travel Vaccinations

Please make an appointment a very minimum 6 weeks before you travel. You will need to fill in a “Travel Advice” form below or if you prefer you can pick one up from reception.  This must be either submitted or handed in to the surgery at least 5 working days before your appointment so the nurse can go through your record and check the current recommendations for the place(s) you are visiting.  If you have not submitted the travel advice form at least 5 working days before your appointment we may not be able to vaccinate you fully and you may require a follow up appointment.  Travel Vaccination appointments are 20 minutes long and can be any time or day with either Practice Nurse.

If a private prescription for some vaccinations or tablets is organised you may need to pay £20 for the prescription at the surgery and pay for the medication at the pharmacy. The following vaccinations are free of charge:  Tetanus, Diptheria, Polio, Typhoid and Hepatitis A.  This procedure is set by the British Medical Association (BMA).

Please note, that travel vaccination appointments are not classed as urgent and is not an NHS procedure.  Each family member travelling requires the full 20 minute appointment.  If we cannot accomodate a date in the timescale you require you will need to attend one of the local Travel Clinics.  Further infomration can be obtained from reception.


General Advice

Read the latest health advice for the country you're travelling to on the Fit for Travel website, and check the travel safety updates with the Foreign & Commonwealth Office.You may need travel vaccines or, if diseases such as malaria are a risk, you may need to start protecting yourself well in advance.  Prepare a kit of travel health essentials, including sunscreen, painkillers, antiseptic, insect repellent and anti-diarrhoea pills. These will be useful wherever you're going.  Sexual health experts advise taking condoms with you to avoid the risk of buying fake brands, which may be unsafe, when you get there.

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Travel Vaccination Form

Travel Vaccination Form

Please complete and submit this form at least one week before your appointment with the nurse.

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Surgery Times

Surgery Times


The following table gives a rough guide to the Doctors, Nurses and Health Care Assistants consulting times.  However the consulting schedules vary from week to week depending on other professional commitments, holidays and rota arrangements.
 

  Early Morning
07:15-07:55

 
Morning
08:30-11:00

 
Afternoon
13:30-16:00

 
Evening
16:30-17:30

 
MONDAY







 
  Dr Ali
Dr Butler
Dr Donnelly
Dr Entwistle
Dr McGregor
Dr Murray
GP Registrar 1
GP Registrar 2

Nurse Denise
Nurse Kristine
Dr Ali
Dr Butler
Dr Entwistle
Dr Murray
GP Registrar 1
GP Registrar 2



Nurse Denise
Nurse Kristine
Dr Ali
Dr Murray
GP Registrar 2







 
TUESDAY








 
Alternating Partner
Dr Torlesse







Nurse Denise
 
Dr Butler
Dr Donnelly
Dr Entwistle
Dr McGregor
Dr Murray
Dr Torlesse
GP Registrar 1
GP Registrar 2

Nurse Denise
Nurse Kristine
Dr Donnelly
Dr Entwistle
Dr McGregor
Dr Murray
GP Registrar 1




Nurse Denise
Nurse Kristine
Dr Donnelly
Dr Entwistle
GP Registrar 1







 
WEDNESDAY







 
Dr Ali









Nurse Kristine
 
Dr Ali
Dr Butler
Dr Entwistle
Dr Johns
Dr McGregor
Dr Murray
Dr Torlesse
GP Registrar 1
GP Registrar 2

Nurse Kristine
Anne Frater
Dr Ali
Dr Butler
Dr Entwistle
Dr McGregor
Dr Torlesse
GP Registrar 1
GP Registrar 2



Nurse Kristine
Anne Frater
Dr Butler
Dr McGregor









 
THURSDAY







 
Dr Ali







Nurse Denise
 
Dr Ali
Dr Donnelly
Dr Johns
Dr Murray
Dr Torlesse
GP Registrar 1
GP Registrar 2

Nurse Denise
Anne Frater
Dr Ali
Dr Donnelly
Dr Murray
Dr Torlesse
GP Registrar 2



Nurse Denise
Anne Frater
Dr Ali
Dr Murray
Dr Torlesse
GP Registrar 2





 
FRIDAY








 
  Dr Ali
Dr Butler
Dr Donnelly
Dr Entwistle
Dr Johns
Dr McGregor
GP Registrar 1
GP Registrar 2

Nurse Denise
Anne Frater
Dr Ali
Dr Donnelly
Dr Entwistle
Dr Johns
Dr McGregor
GP Registrar 1
GP Registrar 2


Nurse Denise
Anne Frater
Dr Donnelly
Dr Entwistle
Dr McGregor
GP Registrar 1